2Ağu
Is it normal/safe/justifiable that a bank asks me for my full login details (account id and PIN) when calling via mobile phone?
I am calling my bank via mobile phone (in Germany) and the electronic voice asks me to
- type in my account access id (via the number pad), and like-wise,
- type in my account PIN, all the numbers, not only the first and third, but all six of them!
If I do not do all of this, the call will be cancelled, even if my inquiry is not account specific.
Given that every bank always tells you to never ever give away your account login information (especially the PIN, with phrases like "we will never ask you for your PIN"), and a usual phone call is not heavily encrypted (I believe), this appeared very troublesome to me!
Is this normal? How can this be justified? Is there any good reason not to worry about this? How are they ensuring that this not leaks my account login details.
